Warranty, Shipping & Support Policy
Standard warranty terms, shipping options, documentation and how factory-direct technical support works for Aurora Vision customers.
Warranty
- Standard warranty: 12 months from delivery on hardware defects under normal use
- Laser/LED light sources follow the source lifetime warranty terms stated in the order confirmation
- Warranty covers parts and remote diagnosis; consumables and physical damage are excluded
Shipping
- Worldwide shipping with export-grade packaging; air, sea and express options
- Trade terms: EXW, FOB, CIF and DAP available; typical lead time 10–20 working days depending on the order
- Full export documentation provided (invoice, packing list, certificates as required)
Support
- Pre-sales: free solution design and coverage drawings from your floor plan
- Installation: video-call guidance by our engineers; on-site service available by arrangement
- After-sales: remote diagnosis with engineer-level response, spare parts supply at cost, lifetime technical advice
Questions about a specific order? Contact us — quotes and answers within 24 hours.